1. Information we collect
We collect account details, contact information, service addresses, garment preferences, order history, support messages, payment references and device information required to operate the service. During active pickup and delivery, we process driver location and customer-facing estimated arrival information.
2. How we use information
Information is used to create and fulfil orders, allocate drivers, process payments, provide status updates, remember care preferences, prevent fraud, improve service quality and respond to support requests.
3. Location information
Driver location is collected only during an active shift and is used for dispatch, route planning, safety and customer tracking. Customers see an estimated vehicle position, arrival time and assigned driver details. Precise historical routes are access-controlled.
4. Payments
Payment card details are processed by authorised payment providers. Laundry Code stores transaction references, payment status and limited billing details, not complete card numbers or security codes.
5. Sharing and processors
We share only the information needed with service providers supporting payments, notifications, mapping, hosting, analytics and customer support. We do not sell personal information.
6. Retention
Order and billing records are retained for legal and operational requirements. Location information and delivery proof are retained for a shorter service-resolution period unless a dispute requires longer retention.
7. Your choices
You may update profile information, notification preferences and saved addresses in the app. You may request access, correction or deletion by emailing privacy@laundrycode.ae.
8. Security and contact
We use role-based access, encryption in transit, audit logs and monitoring designed to protect service data. Questions may be sent to privacy@laundrycode.ae or Laundry Code, Al Quoz Industrial Area 3, Dubai, UAE.