1. Service agreement
An order is accepted when Laundry Code confirms a pickup. Item counts and prices may be adjusted after inspection. Material changes require customer approval before care begins.
2. Customer responsibilities
Customers must provide accurate contact and access information, disclose known stains or damage and remove personal belongings from garments. Care labels and specialist assessment guide the selected process.
3. Pickup and delivery
Time windows are estimates affected by access, traffic and building procedures. A safe handoff location or authorised recipient must be available. Reattempt charges may apply after an unsuccessful visit.
4. Garment risk and claims
We apply professional care consistent with garment labels and inspection findings. Existing wear, weak fabric, colour instability, hidden defects and items left in pockets may affect results. Claims should be reported within 48 hours of delivery with the order reference and photographs.
5. Express service
Express timings begin after successful collection and intake. Specialist items may not qualify. If the Express commitment cannot be met, the priority surcharge will be removed.
6. Pricing and payment
Prices are shown in UAE dirhams and include applicable VAT where stated. Payment may be authorised at checkout and captured after final intake confirmation.
7. Memberships
Memberships renew monthly until cancelled. Credits, rollovers and upgrades follow the selected plan. Cancellation takes effect at the end of the current billing period.
8. Digital services
Customers must protect account access. Driver and operations demonstrations available through this concept use sample data and do not represent real people or live customer orders.
9. Contact
Questions may be sent to care@laundrycode.ae or Laundry Code, Al Quoz Industrial Area 3, Dubai, UAE.